Enterprise Service Desk Portal

Raise & Track Your Technical Service Ticket

Log your incident request directly with our 24/7 service desk. Automated domain routing, guaranteed SLA clocks, and real-time engineer tracking.

Submit New Ticket Track Ticket Status

Auto

Domain Engineer Assignment

< 15m

P1 Outage Clock

24/7

Ticket Status Portal

RCA

Incident Closure Summary

Service Desk Submission

Log a New Service Ticket

Provide ticket details below for instant assignment to our technical operations team.

Contact Name *

Work Email *

Phone Number *

Organization Name *

Customer Account ID / AMC Contract # (Optional)

Service Category *

Select Ticket Severity *

P1 - Critical System Down / Total Outage P2 - High Major Degradation P3 - Medium Minor Workaround Available P4 - Low General Service Request

Ticket Subject *

Detailed Problem Description & System Logs *

Real-Time Lookup

Track Existing Ticket Status

Enter your Ticket Reference Number to check real-time assignment and SLA progress.

Ticket ID

DC-TKT-9842

IN PROGRESS - L2 ENGINEERING

Assigned Lead Engineer

Vikram Singh (L2 Network Architect)

SLA Countdown Clock

00 : 28 : 14 Remaining

Last Update Time

10 Mins Ago

Latest Activity Note: Engineer remotely logged into core switch cluster. Collecting log bundles to verify SFP transceiver status. On-site spares standby team alerted.

Classification Standards

Severity Level Classification Guide

Use these guidelines to select the correct severity level when logging your service ticket.

P1 - CRITICAL OUTAGE

Total System Down

Complete outage of core network, data center server cluster, or primary firewall with direct business impact.

Target Response: < 15 Mins

P2 - HIGH SEVERITY

Major Impairment

Significant degradation of bandwidth, partial server cluster failover, or secondary firewall outage without total downtime.

Target Response: < 1 Hour

P3 - MEDIUM

Minor Disruption

Single user/port failure, non-critical AV issue in small room, or minor software glitch with available workaround.

Target Response: < 4 Hours

P4 - LOW

Service Request

VLAN configuration request, routine patch schedule, cabling move/add/change, or technical document request.

Target Response: < 8 Hours

Emergency Outage Hotline

Facing a P1 Critical System Outage?

Do not wait for web ticket processing during a total business outage. Call our emergency NOC callout team immediately for instant L3 engineer allocation.

24/7 P1 Emergency Dispatch Line

Call Emergency Hotline Now

Support Desk FAQs

Service Ticket FAQs

Everything you need to know about raising, updating, and closing service tickets.